Introduction
The website escooter.my (hereinafter referred to as the “Website”) is owned and operated by Barter Maison Sdn (“us”, “our”, “we”), doing business as EkoLife Malaysia. Barter Maison Sdn is a company incorporated under the laws of Malaysia with a business address at J-2-10, Pacific Place, Jalan PJU 1a/4a, Ara Damansara, 47301 Petaling Jaya, Selangor. Your access to and use of the Website and the products and services available for purchase through the Website are subject to the following terms, conditions and notices.
Products and Services
EkoLife Malaysia offers a diverse range of emobility products such as bicycles, e-bikes, e-scooters, emobility scooter, e-wheelchairs, and related accessories through the Website. Individual product warranties may vary and are detailed specifically on the respective product page.
Payment Policy
Payment for the products and services available on our Website can be made via multiple channels including bank transfer, Touch ‘n Go eWallet, cash, and GrabPay, among others.
Shipping and Delivery
We ship products exclusively within Malaysia. Delivery times, though dependent on the product and delivery location, typically range between 3-7 days.
Return and Refund Policy
Purchased items can be returned within a 7-day window from the date of purchase, provided they are without damage and retain their original packaging. Please note that consumable items such as tyres, brake pads, etc. are not eligible for returns, refunds, or exchanges.
User Accounts and Data Protection
We adhere to stringent data protection measures, storing user information on secure, high-end servers and databases. We are committed to maintaining the privacy and integrity of your personal information in accordance with our Privacy Policy.
Dispute Resolution
Disputes arising from these Terms and Conditions or your use of the Website shall first be resolved through amicable negotiation and mediation. If unresolved, disputes shall be settled through arbitration. As a last resort, disputes will be resolved through litigation under the jurisdiction of the Malaysian courts.
Limitation of Liability
We shall not be held liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, arising from your use of our Website or any products or services purchased therein. Your sole remedy for dissatisfaction with products, services, or the Website is to stop using them.
Modifications
We reserve the right to modify these Terms and Conditions at any time without prior notice. Such changes shall become effective immediately upon publishing on the Website. If significant changes are made, we will notify you by email or through a notice on our Website.